- For Leaders
- For HR Professionals
- For event planners
Happiness is an elusive goal; everyone seems to want it, but by all the "shelf help" books out there my guess is that we are still searching for it.
Sure it’s not easy to be happy most of the time and many of the solutions suggested in popular culture take a fair bit of effort and TIME, the one thing we all seem to be short of in modern society.
For example a commonly cited one is to do more exercise. A study cited in the book: “The Happiness Advantage” also confirmed the importance of exercise on our happiness level. Basically, this study looks into three groups of depressed patients found that exercise had the biggest effect in reducing depression.
Others suggest all you need to do is get more sleep. True we spend roughly one third of our lives sleeping, so you cannot underestimate the importance of sleep, in particular nanna naps. An interesting study in 2011 from BPS Research Digest showed how sleep affected our happiness, in particular that people who take an afternoon nap are desensitized to negative emotions and more responsive to positive ones. But who has time for a nanna nap and unless you work at Google is that acceptable behaviour in your workplace?
When it comes to positive workplace cultures and exemplary customer service, few it seems could rival the happiness seen in Las Vegas based company Zappos. It all started in 1999 when their founder Nick Swinmurn found himself walking around a mall in San Francisco looking for a pair of shoes to no avail and then searching online only to turn up nothing. So Nick decided to quit his day job and start an online shoe retailer... and Zappos.com was born!
At Zappos they believe that the speed at which a customer receives an online purchase plays a very important role in how that customer thinks about shopping online again in the future, so at Zappos.com, they have put a lot of focus on making sure the items get delivered to customers as quickly as possible. In order to do that, they warehouse everything they sell, and unlike most other online retailers, they don't make an item available for sale unless it is physically present in their warehouse.
In 2001 Zappos brought in $8.6 million.
In 2003 they reached $70 million in gross sales.
In 2004, they achieved $184 million in gross sales.
In 2008, they hit $1 billion in annual sales, two years earlier than expected.
In 2009, just a decade after their launch the company announced its plans to join the Amazon.com, Inc. family with a buy out worth around $940 million in stock and cash.
In this episode of UQTV we take a look under the hood at Zappos "work hard, play hard" culture to find out how their rituals have delivered happiness and profits.
Tweet this: @Zappos say that customer service isn’t just a department @UQPower
Now it's your turn.
1. Have you WOWed at least one person today?
2. What can you do to make it more fun in your workplace?
3. How do you get your workers and co-workers to grow?
Share your thoughts in the comments below.
When it comes to the four lettered 'L' word most people believe it doesn't have a place in the workplace. However recently my team and I had the opportunity and privilege to work with an amazing team at a local aged care facility and we were blown away by their l.o.v.e. Love for their clients, their staff, their suppliers and community.
In a world dominated by endless automated phone prompts and sadly soul-less customer care, when a company gets it right, like these guys have, it gets us excited!
What we discovered was that it is possible not only to talk about love but act from a place of loving kindness in all you do at work.
Now, I’d love to hear from you. In the comments section below tell me which one of these strategies:
have you seen in action before and why it worked?
What else could you do to incorporate these principles in your business?
PS: Find out more about fabulous Maroba here http://www.maroba.com.au
Diggin' this content? Sign up here, it's free!