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UQTV - How to Become an Awesome Employee

Alexandria Joy - Monday, October 19, 2015

If you're on the hunt for a new position or you want to become an indispensable employee who shines, then you want to understand the key traits that managers and CEOs look for in star employees. 

Some of the key traits they might be looking for are these three H's:

  • Happy: No one wants to work with an unhappy person. Energy drainers can bring down their team with their drama, mood and poor attitude and it's no way to earn brownie points. Do a quick self assessment - do you find yourself smiling at work, relaxed and conversing with open body language or are you closed, frowning and frantic all the time?
  • Hungry: No I don't mean you are in the kitchen snacking all the time! As the old adage goes, time is money. Leaders want people who are driven and hungry, who chase the sale, make the deal and get the job done efficiently and effectively. Do you make the most of every second? Do you hustle in your job duties? 
  • Honest: As an employee, you will be entrusted with inside information that's going to move the company forward. A leader doesn't want to have to second guess if you are going to deliver the work they're paying for and that you're not playing hooky or entertaining the competition. In short don't lie on your resume. Don't lie in your interview. Don't lie after you're hired. Companies don't run well and culture get toxic and poisonous when they don't have honest, decent employees in them. 
So how do you go to the next level and get known as a batteries included, star employee? Follow these three tips in this week's episode of UQTV.

DELIVERING HAPPINESS DELIVERS PROFITS

Alexandria Joy - Monday, May 26, 2014

When it comes to positive workplace cultures and exemplary customer service, few it seems could rival the happiness seen in Las Vegas based company Zappos. It all started in 1999 when their founder Nick Swinmurn found himself walking around a mall in San Francisco looking for a pair of shoes to no avail and then searching online only to turn up nothing. So Nick decided to quit his day job and start an online shoe retailer... and Zappos.com was born! 

At Zappos they believe that the speed at which a customer receives an online purchase plays a very important role in how that customer thinks about shopping online again in the future, so at Zappos.com, they have put a lot of focus on making sure the items get delivered to customers as quickly as possible. In order to do that, they warehouse everything they sell, and unlike most other online retailers, they don't make an item available for sale unless it is physically present in their warehouse. 

In 2001 Zappos brought in $8.6 million.

In 2003 they reached $70 million in gross sales.

In 2004, they achieved $184 million in gross sales.

In 2008, they hit $1 billion in annual sales, two years earlier than expected.

In 2009, just a decade after their launch the company announced its plans to join the Amazon.com, Inc. family with a buy out worth around $940 million in stock and cash.

In this episode  of UQTV we take a look under the hood at Zappos "work hard, play hard" culture to find out how their rituals have delivered happiness and profits.

Tweet this: @Zappos say that customer service isn’t just a department @UQPower
Now it's your turn. 
1. Have you WOWed at least one person today?
2. What can you do to make it more fun in your workplace? 
3. How do you get your workers and co-workers to grow?

Share your thoughts in the comments below.

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